Terms of Purchase

Order amount and shipping

For logged in resellers and other customers, all prices, including VAT, are displayed. Promoteq AB does not apply a minimum order value. Cost for shipping will be added to all orders unless something else is agreed. 

Order Confirmation

Always check that you recive an order confirmation via e-mail on your order. If you have not received an order confirmation within 48 hours, please check the spam filter or contact us on +4626274090 or e-mail order@promoteq.com.


Remaining listed products are shipped as sson as they are available in stock. Information regarding remaining listed products can be found on order confirmation.


Orders are usually shipped within 1-5 business days. Your cost for shipping will be added to the invoice. Delivery takes place with Schenker. Schenker parcels is delivered to receiving companies on weekdays between 8 am and 4 pm.
If you as the recipient are not on site, you must contact Schenker to book a new delivery. 
Additional cost for notification and extra delivery will be charged on the next order according to the current rate from Schenker.
In the event of an missing, broken or incorrect item, this must be reported to Promoteq AB within 5 days of receipt of delivery. +4626274090 or e-mail order@promteq.com.
Take a picture of the damaged gods and send it to us by e-mail.
If the damage is not visable on the outer packaging, the damage must be reported to Promoteq AB within 3 days of receipt of delivery. After this time, no compensation is offered. 


            No invoice fee will be added to the invoce. The invoice is sent via e-mail to the e-mail address registered in our system, unless something else is agreed. Remarks on the invoice must be made no later than eight days from the invoice's issue data. When making a payment, always enter the OCR number or the invoice number. A late fee and default interest will be charged after the due date. Delivered goods remain in Promoteq AB's possession until the invoice is paid in full.


We comply with the EU Data Protection Regulation (GDPR). As orders are placed, it is approved that Promoteq AB stores and uses personal data in our business. We will not pass on, sell, exchange or share the information with other companies. Promoteq AB processes information about the customer's contact person that is necessary to communicate with you as a customer, name, e-mail address and in some cases telephone number and work title. If a contact person wishes to be deleted from our system, this is arranged after contact with Promoteq AB.


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